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Abuse Hotline Counselor - Remote for applicants who live in Greater Louisville area
Job Description:
ESSENTIAL JOB FUNCTIONS
1. Provides services over the telephone to callers needing to file reports of alleged neglect, abuse and/or exploitation for children and adults in the State of Kentucky. Completes and files reports via the State Web Portal and monitors status of callers' situations through case follow-up with State Child and Adult Protective Services workers.
2. Acquires the knowledge and skills needed to interview clients and gather needed information to accept Abuse line Intake referrals
3. Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift.
4. Screens for possible suicide/ homicide risk for callers and connects callers meeting criteria for crisis intervention services to Crisis Intervention Counselors.
5. Attends and participates in staff meetings, required CIC and SCS ongoing training events and completes all Abuse Line training required by the State Child and Adult Protective Services.
6. Provides educational information and resource referral to callers seeking assistance with issues pertaining to child and/or adult abuse issues.
7. Maintains confidentiality of all information contained in abuse line reports and adheres to all CIC and SCS ethical codes of conduct.
8. Presents a professional demeanor in all interactions with internal and external customers.
9. Ability and willingness to work 3rd shift and/or weekend and holiday hours as a requirement of all positions
EDUCATION
60 hours completed undergraduate course work (or current undergraduate student status) in Sociology, Social Work, Psychology, Education, Human Services, Business or a related field of study. Good communication and interpersonal skills. Ability to use techonology to complete web reports. Ability to make sound decisions and judgments in stressful or unusual situations. Good time-management skills and the ability to work in a team environment. Ability to work effectively and efficiently in a fast-paced work environment.
Ability to work remotely, including access to stable internet services;
EXPERIENCE
Minimum of 6 months experience in social services/ mental health services preferred. An equivalent combination of education and experience may be considered in lieu of the 60 hours undergraduate course work.
PHYSICAL DEMANDS
Position has no unusual physical demands. May involve modestly unpleasant situations such as offensive language from callers.
Time Type:
Full timeThe agency ensures all notices, employment, advertisements, information pamphlets, research reports, and similar public notices prepared and released by the agency include a statement identifying the appropriate source of funds for the project or service. (i.e. funding is in whole or in part from federal, CHFS, or other state funds)
It‘s More Than a Career; It’s a Purpose!
Join a team dedicated to transforming lives and strengthening communities. At Seven Counties Services, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
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Competitive Compensation
Competitive salaries with regular performance reviews
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Comprehensive Benefits
Health, dental, vision, and life insurance coverage
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Professional Development
Continuing education, training, and career advancement
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Work-Life Balance
Flexible schedules, paid time off, and wellness programs
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Retirement Planning
403(b) retirement plan with employer match
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Meaningful Work
Make a real difference in your community every day
Our Cultures & Values
At Seven Counties Services, we believe that our employees are our greatest asset. We foster a culture of compassion, integrity, respect, excellence, and innovation.
Our team members work in a supportive environment where professional growth is encouraged, diversity is celebrated, and every voice matters.
Compassionate Care
We lead with empathy and understanding in everything we do
Collaborative Environment
Together we achieve more through teamwork and mutual support
Continuous Learning
Invest in your future with ongoing training and development
How Does Our Hiring Process Work?
Your journey to a meaningful career starts here
1
Find a job that interests you
Browse our open positions and find roles that match your skills and interests
2
Apply online and create a Workday account
Complete your online application and upload your resume and credentials
3
Speak with a member of our talent acquisition team
Connect with our recruiting team to discuss the opportunity and next steps
4
Interview with the hiring manager(s)
Meet with our hiring team to discuss your experience and career goals
5
Accept the job offer
Review and accept your offer to join the Seven Counties team
6
Complete Onboarding tasks
Complete onboarding and start making a difference in your community
Student Opportunities
Launch Your Career With Us
Seven Counties Services is proud to partner with universities and educational programs to provide meaningful internship and practicum experiences.
Gain hands-on experience in behavioral healthcare while making a real impact in the community.
Clinical internships for counseling and social work students
Psychology practicum and doctoral placements
Nursing student clinical rotations
Administrative and research internships
