Join Our Team
Careers at Seven Counties Services
Build a meaningful career while making a difference in the lives of those we serve
Join Our Team
Back to Listings
Emergency Psychiatric Program Assistant
Job Description:
ESSENTIAL JOB FUNCTIONS
1. Performs such front-desk/reception functions as meeting and greeting patients and visitors, answering multi-line switchboard, fielding calls of differing subject matter and routing calls to the appropriate source. Sending and delivering faxes.
2. Provide resource information to callers (consumers and family members) seeking mental health and substance abuse treatment resources. Fielding calls from outside providers seeking inpatient bed or making a referral to the psychiatric emergency room. Have knowledge of SCS’s programs and site locations. Ensure that patients leaving the unit have written materials including discharge paperwork, prescriptions, appointment information and contact information if crisis arises.
3. Provide low level crisis intervention to callers in need. Offering support, arranging for on-site crisis intervention if needed and/or linking to trained crisis counselors.
4. Enters various patient data in electronic information system. Routinely work with both Seven Counties Services and the University of Louisville Hospital electronic systems entering and retrieving clinical and demographic information.
5. Performs such medical records-related functions as putting together legal health records; ensuring all required clinical documentation (e. g., clinical evaluations, progress notes, legal hold forms) are present in the legal health record. Processing billing forms and ensuring that all documentation is complete.
6. Notarizing Mental Inquest Warrants: ensuring completion of documents and that legal requirements are met.
7. Arranging ambulance transport to inpatient facilities. Communication with police departments and mental inquest warrant clerks to assist clinical team in obtaining needed information. Communication with inpatient psychiatric units to facilitate a seamless transfer of patient care.
8. Provide low level monitoring of patients-alerting doctor and clinical team of potential or elevating agitation, contacting security staff if needed, participate in crisis intervention techniques and responding if required.
9. Must be proficient at multi-tasking with minimal supervision in an often fast paced environment and being a key player on a multidisciplinary team.
EDUCATION
· Completion of up to 18 months’ business school, beyond high school.
EXPERIENCE
· One-to-two years’ experience working in office setting and performing various clerical or administrative tasks.
· Or, without any formal business school training beyond high school, three-to-four years of such experience.
· Experience in a mental health or social services setting preferred.
· Working knowledge of Microsoft Office Suite.
· Typing speed 40 – 50 word units per minute.
· Strong oral and written communication skills.
PHYSICAL DEMANDS
· Position has no unusual physical demands; individual has discretion about walking, standing, etc.
· Position requires lifting up to 10 pounds, with occasional lifting of ledgers, medical records, or computer runs.
· Position may occasionally require walking or standing, stooping, or bending.
· Occasional exposure to office chemicals or continual use of a video display terminal.
Time Type:
Full timeThe agency ensures all notices, employment, advertisements, information pamphlets, research reports, and similar public notices prepared and released by the agency include a statement identifying the appropriate source of funds for the project or service. (i.e. funding is in whole or in part from federal, CHFS, or other state funds)
It‘s More Than a Career; It’s a Purpose!
Join a team dedicated to transforming lives and strengthening communities. At Seven Counties Services, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
💰
Competitive Compensation
Competitive salaries with regular performance reviews
🏥
Comprehensive Benefits
Health, dental, vision, and life insurance coverage
📚
Professional Development
Continuing education, training, and career advancement
⚖️
Work-Life Balance
Flexible schedules, paid time off, and wellness programs
🎯
Retirement Planning
403(b) retirement plan with employer match
❤️
Meaningful Work
Make a real difference in your community every day
Our Cultures & Values
At Seven Counties Services, we believe that our employees are our greatest asset. We foster a culture of compassion, integrity, respect, excellence, and innovation.
Our team members work in a supportive environment where professional growth is encouraged, diversity is celebrated, and every voice matters.
Compassionate Care
We lead with empathy and understanding in everything we do
Collaborative Environment
Together we achieve more through teamwork and mutual support
Continuous Learning
Invest in your future with ongoing training and development
How Does Our Hiring Process Work?
Your journey to a meaningful career starts here
1
Find a job that interests you
Browse our open positions and find roles that match your skills and interests
2
Apply online and create a Workday account
Complete your online application and upload your resume and credentials
3
Speak with a member of our talent acquisition team
Connect with our recruiting team to discuss the opportunity and next steps
4
Interview with the hiring manager(s)
Meet with our hiring team to discuss your experience and career goals
5
Accept the job offer
Review and accept your offer to join the Seven Counties team
6
Complete Onboarding tasks
Complete onboarding and start making a difference in your community
Student Opportunities
Launch Your Career With Us
Seven Counties Services is proud to partner with universities and educational programs to provide meaningful internship and practicum experiences.
Gain hands-on experience in behavioral healthcare while making a real impact in the community.
Clinical internships for counseling and social work students
Psychology practicum and doctoral placements
Nursing student clinical rotations
Administrative and research internships
