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Child Crisis Intake Counselor
Job Description:
ESSENTIAL JOB FUNCTIONS
Provides telephone screening for people who call SCS seeking crisis services for youth. Obtains all information effectively and efficiently (i.e., demographic, and clinical information) and records related documentation accurately in the CMHC electronic health record (EHR) database. Determines client eligibility for services and verifies insurance coverage. Maintains and uses written clinical criteria and protocols to assess callers for emergency risk demonstrating knowledge and competency in effective triage and intervention. Consults with team members and other SCS staff regarding clinical situations with specific clients as appropriate and effectively routes/ transitions for follow up as needed. Promotes a departmental culture of cooperation and collaboration with other Seven Counties Services departments, community agencies, hospitals, mental health consumers, and the public at large. Ensures compliance with all defined organization and departmental standards as defined (e.g. routine appointment scheduled within seven days). Adheres to all department and organization requirements as defined. (i.e.- completes annual trainings, attends team meetings, in-service training, and other quality assurance training, etc.) Schedules and reschedules initial appointments. Provides information about community resources. Maintains monthly report data relating to numbers of calls taken, appointments scheduled, and referrals made. Performs other duties as assigned.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.
EDUCATION
- Bachelor’s degree in Social Services, Human Behavior Sciences or related field of study.
EXPERIENCE
- 1 year full-time experience working with individuals who receive services for treatment of a mental health, substance abuse, intellectual disability, or physical health condition.
- Minimum of one year experience in social services with child and family focused social services experience preferred.
- Crisis counseling experience preferred. Proficiency in word processing/data entry skills, general computer knowledge and associated skills are required.
- Electronic Health Record (preferably Avatar) preferred. Highly effective listening, retention, communication and relay of essential information skills in a supportive, responsive, client and service focused environment are essential.
- Basic office support (e.g. - filing, record keeping, etc.)
PHYSICAL DEMANDS
- Position has no unusual physical demands.
- Occasional minor discomforts from the continual use of a video display terminal.
Within the bounds of their respective job descriptions, all staff are expected to exercise principle-centered leadership, focused on customer service responsiveness, with a continuous quality improvement orientation. Additionally, all staff are expected to develop a working knowledge of and follow all policies and procedures related to safety management and other Joint Commission standards.
Time Type:
Full timeThe agency ensures all notices, employment, advertisements, information pamphlets, research reports, and similar public notices prepared and released by the agency include a statement identifying the appropriate source of funds for the project or service. (i.e. funding is in whole or in part from federal, CHFS, or other state funds)
It‘s More Than a Career; It’s a Purpose!
Join a team dedicated to transforming lives and strengthening communities. At Seven Counties Services, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
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Competitive Compensation
Competitive salaries with regular performance reviews
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Comprehensive Benefits
Health, dental, vision, and life insurance coverage
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Professional Development
Continuing education, training, and career advancement
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Work-Life Balance
Flexible schedules, paid time off, and wellness programs
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Retirement Planning
403(b) retirement plan with employer match
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Meaningful Work
Make a real difference in your community every day
Our Cultures & Values
At Seven Counties Services, we believe that our employees are our greatest asset. We foster a culture of compassion, integrity, respect, excellence, and innovation.
Our team members work in a supportive environment where professional growth is encouraged, diversity is celebrated, and every voice matters.
Compassionate Care
We lead with empathy and understanding in everything we do
Collaborative Environment
Together we achieve more through teamwork and mutual support
Continuous Learning
Invest in your future with ongoing training and development
How Does Our Hiring Process Work?
Your journey to a meaningful career starts here
1
Find a job that interests you
Browse our open positions and find roles that match your skills and interests
2
Apply online and create a Workday account
Complete your online application and upload your resume and credentials
3
Speak with a member of our talent acquisition team
Connect with our recruiting team to discuss the opportunity and next steps
4
Interview with the hiring manager(s)
Meet with our hiring team to discuss your experience and career goals
5
Accept the job offer
Review and accept your offer to join the Seven Counties team
6
Complete Onboarding tasks
Complete onboarding and start making a difference in your community
Student Opportunities
Launch Your Career With Us
Seven Counties Services is proud to partner with universities and educational programs to provide meaningful internship and practicum experiences.
Gain hands-on experience in behavioral healthcare while making a real impact in the community.
Clinical internships for counseling and social work students
Psychology practicum and doctoral placements
Nursing student clinical rotations
Administrative and research internships
