Build a meaningful career while making a difference in the lives of those we serve
Job Description:
2nd and 3rd split shifts
ESSENTIAL JOB FUNCTIONS
Provides crisis, suicide and homicide intervention counseling over the telephone to callers needing emergency/crisis assistance, identifies and suggests appropriate organizations and service providers to meet callers' needs, and monitors status of callers' situations through case follow-up.
Demonstrates good communication and interpersonal skills and ability and willingness to suspend personal judgement regarding callers presenting with diverse issues.
Demonstrates ability and willingness to protect caller and co-worker confidentiality
Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift.
Reviews daily and “pass through” call reports to ensure accurate information documentation and records maintenance.
As assigned, supervises and monitors the work of volunteers and/or staff counselors on individual shifts to ensure provision of quality crisis assistance services, adherence to all CIC and SCS policies and procedures and accurate documentation.
As assigned, provides crisis intervention and suicide awareness and prevention training and consultation to other crisis intervention counselors and volunteers, other service providers, and community groups as requested.
Attends and participates in individual supervision, staff and team meetings, required CIC, 988 and SCS training sessions.
As assigned, represents the CIC in internal and external activities to promote crisis and suicide awareness, prevention and available resources.
EDUCATION
Minimum: Bachelor's degree in Psychology, Sociology, Human Services, Social Services or a related field of study. Psychology degree preferred.
Or
For active CIC volunteers:
High School diploma or GED with successful completion of all AAS/988/Vibrant required training for Crisis/Suicide Intervention Counselor status and minimum of six months of volunteer Crisis Intervention Counselor independent service with the CIC after completion of required training.
EXPERIENCE
Minimum of one year experience in crisis intervention services / behavioral health services.
Previous Crisis Call Center experience preferred
Previous experience working in a confidential remote work environment preferred
REQUIREMENTS
Ability to make sound decisions and judgments in highly stressful, potentially life-threatening to callers and/or unusual situations.
Strong work ethic, understanding of and commitment to the capacity needs of an emergency 24/7/365 mental health service provider.
The ability to communicate effectively in a remote team environment.
Time Type:
Full timeThe agency ensures all notices, employment, advertisements, information pamphlets, research reports, and similar public notices prepared and released by the agency include a statement identifying the appropriate source of funds for the project or service. (i.e. funding is in whole or in part from federal, CHFS, or other state funds)
Join a team dedicated to transforming lives and strengthening communities. At Seven Counties Services, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
Competitive salaries with regular performance reviews
Health, dental, vision, and life insurance coverage
Continuing education, training, and career advancement
Flexible schedules, paid time off, and wellness programs
403(b) retirement plan with employer match
Make a real difference in your community every day
At Seven Counties Services, we believe that our employees are our greatest asset. We foster a culture of compassion, integrity, respect, excellence, and innovation.
Our team members work in a supportive environment where professional growth is encouraged, diversity is celebrated, and every voice matters.
We lead with empathy and understanding in everything we do
Together we achieve more through teamwork and mutual support
Invest in your future with ongoing training and development
Your journey to a meaningful career starts here
Browse our open positions and find roles that match your skills and interests
Complete your online application and upload your resume and credentials
Connect with our recruiting team to discuss the opportunity and next steps
Meet with our hiring team to discuss your experience and career goals
Review and accept your offer to join the Seven Counties team
Complete onboarding and start making a difference in your community
Seven Counties Services is proud to partner with universities and educational programs to provide meaningful internship and practicum experiences.
Gain hands-on experience in behavioral healthcare while making a real impact in the community.
Clinical internships for counseling and social work students
Psychology practicum and doctoral placements
Nursing student clinical rotations
Administrative and research internships
Educating individuals, parents, caregivers, and the community through specialized content provided by industry-leading experts.
The Regional Prevention Center at Seven Counties Services is one of fourteen in Kentucky that works to prevent and reduce substance misuse and suicide within our communities.
Learn More
Welcome to our FAQ page for our behavioral health center! Here, we have compiled answers to some of the most frequently asked questions about our center, our services, and mental health in general.
Learn More
The Glossary is where individuals, parents, and the community can access resources, education, and information about mental health, substance use, and intellectual and developmental disabilities.
Learn More
Our one-page resource sheets are designed with care and simplicity in mind, so that you, as an individual, parent, or community member, can easily access the knowledge you need.
Learn More
A list of trustworthy sites where individuals, parents, and community members can go to seek additional state and national resources that are credible.
Learn More
Explore professional training opportunities through our Professional Training Institute, designed to enhance your skills and knowledge in behavioral health.
Learn More
Our community resource directory connects individuals, parents, and community members with local organizations that can help meet everyday needs such as food, shelter, social connection, and other essential services.
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We host various events year-round, including site tours, mental health summits, and recovery celebrations, offering opportunities to learn and engage with our community
Every contribution, whether time or resources, helps us continue our mission of providing quality behavioral healthcare to those who need it most.
Together, we can create a community where everyone has access to the mental health support and services they deserve.
Providing compassionate behavioral healthcare to our community since 1978.
Services and supports provided by Seven Counties Services, Inc. are supported with funding that is in whole or in part from federal, the Cabinet for Health and Family Services, other state or local funds.
