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Careers at Seven Counties Services
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Access Coordinator - Remote for residents of Greater Louisville area - Part-Time
Job Description:
Hours: Monday - Thursday, 9am - 2 pm
ESSENTIAL JOB FUNCTIONS
Demonstrating high-level customer service skills, professional etiquette and service excellence, provides telephone screening for individuals who utilize SCS Access.
Determines client eligibility for services and verifies insurance coverage or provides information on sliding scale options when applicable.
Obtains all information effectively and efficiently (i.e., demographic, and clinical information) and records accurately documentation in the electronic database.
Demonstrates knowledge and competency in effective triage and intervention, ensuring that appropriate referrals are provided, and follow-up is made to verify that connection.
Effective routes/ transitions to CIC/Crisis team and/or identified program needs as appropriate.
Promotes a departmental culture of cooperation and collaboration with other Seven Counties Services departments, community agencies, hospitals, mental health consumers, and the public at large.
Ensures compliance with all defined organization and Access standards.
Adheres to all department and organization requirements as defined. (i.e.- completes annual trainings, attends team meetings, in-service training, and other quality assurance training, etc.)
Performs other duties as assigned.
EDUCATION
High School Diploma/ GED required.
Bachelor’s degree in Psychology, Social Services, Human Behavior Services or a related field of study preferred.
EXPERIENCE
One (1) year of experience in a health care customer service or call center setting with bachelor’s degree (or) Three years (3) years of health care customer service or call center setting with High School Diploma/GED required.
High volume call center experience preferred.
Crisis counseling experience preferred.
Customer Relationship Software (CRM); Microsoft 365/Teams/Cloud based software phone system (Example: Zoom Phone Now); Electronic Health Record (preferably Netsmart myAvatar) preferred.
Proficiency in word processing/data entry skills, general computer knowledge and associated skills are required.
Highly effective listening, retention, communication, and relay of essential information skills in a supportive, responsive, client and service focused environment are essential.
REQUIREMENTS
Reliable, high speed internet connection. In circumstances in which the high-speed internet fails, working onsite is required.
COMPANY OR PERSONAL VEHICLE USAGE: No
PHYSICAL DEMANDS
Position has no unusual physical demands.
May involve modestly unpleasant situations such as offensive language from callers.
Time Type:
Part timeThe agency ensures all notices, employment, advertisements, information pamphlets, research reports, and similar public notices prepared and released by the agency include a statement identifying the appropriate source of funds for the project or service. (i.e. funding is in whole or in part from federal, CHFS, or other state funds)
It‘s More Than a Career; It’s a Purpose!
Join a team dedicated to transforming lives and strengthening communities. At Seven Counties Services, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
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Competitive Compensation
Competitive salaries with regular performance reviews
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Comprehensive Benefits
Health, dental, vision, and life insurance coverage
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Professional Development
Continuing education, training, and career advancement
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Work-Life Balance
Flexible schedules, paid time off, and wellness programs
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Retirement Planning
403(b) retirement plan with employer match
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Meaningful Work
Make a real difference in your community every day
Our Cultures & Values
At Seven Counties Services, we believe that our employees are our greatest asset. We foster a culture of compassion, integrity, respect, excellence, and innovation.
Our team members work in a supportive environment where professional growth is encouraged, diversity is celebrated, and every voice matters.
Compassionate Care
We lead with empathy and understanding in everything we do
Collaborative Environment
Together we achieve more through teamwork and mutual support
Continuous Learning
Invest in your future with ongoing training and development
How Does Our Hiring Process Work?
Your journey to a meaningful career starts here
1
Find a job that interests you
Browse our open positions and find roles that match your skills and interests
2
Apply online and create a Workday account
Complete your online application and upload your resume and credentials
3
Speak with a member of our talent acquisition team
Connect with our recruiting team to discuss the opportunity and next steps
4
Interview with the hiring manager(s)
Meet with our hiring team to discuss your experience and career goals
5
Accept the job offer
Review and accept your offer to join the Seven Counties team
6
Complete Onboarding tasks
Complete onboarding and start making a difference in your community
Student Opportunities
Launch Your Career With Us
Seven Counties Services is proud to partner with universities and educational programs to provide meaningful internship and practicum experiences.
Gain hands-on experience in behavioral healthcare while making a real impact in the community.
Clinical internships for counseling and social work students
Psychology practicum and doctoral placements
Nursing student clinical rotations
Administrative and research internships
